Customer Experience Consulting

Currently, I am working as a self-employed Customer Experience Consultant, helping organizations develop and implement effective Customer Experience strategies. While my primary focus is on SAP Sales and Service Cloud V2, I take a holistic approach, ensuring that businesses align their technology, processes, and customer engagement models to drive meaningful improvements in their CX landscape. My expertise in cloud-native architectures, extensibility, and early product adoption allows me to guide customers through strategic decisions, implementation challenges, and innovation opportunities, enabling them to maximize the value of their SAP solutions.

Senior Product Manager SAP Sales and Service Cloud

After the integration of Customer 360 into SAP Sales and Service Cloud V2, I transitioned into the role of Senior Product Manager in the SAP Sales and Service Cloud Foundation Team. In this position, I took on the responsibility of Global Lead for the Early Adopter Care Program for SAP Service Cloud V2, ensuring that customers adopting the new solution received the necessary support, guidance, and a direct feedback channel to improve the product. Additionally, I was responsible for managing the partner ecosystem for SAP Sales and Service Cloud V2, helping partners successfully implement and extend the platform. A key focus of my role was shaping the Extensibility Strategy, ensuring that both side-by-side and in-app extensibility capabilities met customer and partner needs. Through direct engagement with customers, partners, and internal teams, I played a crucial role in driving adoption, enablement, and innovation within the SAP Sales and Service Cloud ecosystem.

Senior Product Manager Customer360

After our team was reassigned to a new project, we were tasked with building a Customer 360 solution. During this time, I acquired Design Thinking skills, which enabled us to rapidly develop a first prototype and present it to customers for early feedback. This customer-centric approach proved to be a success, ultimately leading to the integration of the Customer 360 solution into SAP Sales and Service Cloud. In this fast-changing environment, further complicated by the pandemic, I took on various roles based on project needs. One of my key responsibilities was to attract and onboard fellows—SAP employees who voluntarily joined our team for a limited time to contribute to our project. Additionally, I was responsible for training development teams, ensuring they had the necessary knowledge and tools to build and enhance the solution. I also engaged with customers, helping them explore and test our product to ensure it met their needs effectively. This experience further strengthened my ability to adapt to dynamic challenges, drive collaboration, and foster innovation within enterprise software development.

Product Manager for C/4HANA Foundation

In 2019, I transitioned to the role of Product Manager for C/4HANA Foundation, focusing on customer enablement. A key aspect of this role was supporting early adopters of Kyma, helping them leverage the platform effectively while ensuring that their feedback was funneled back into the organization to drive continuous improvement. Additionally, I was responsible for handling escalations, working closely with customers to resolve critical issues and improve their experience with the platform. Beyond direct customer interaction, I had the opportunity to represent C/4HANA Foundation and Kyma at major industry conferences, including Cloud Native Conf, SAP TechEd, and various other smaller events, where I shared insights, best practices, and the future vision of cloud-native enterprise solutions.

Product Owner Serverless

After YaaS was discontinued, we initiated Project Kyma, where I took on the role of Product Owner Serverless. My team was responsible for developing the Function-as-a-Service (FaaS) functionality within Kyma, a Kubernetes-based platform designed to extend and integrate enterprise applications with cloud-native technologies. My primary focus was on identifying user requirements, translating them into clear product requirements, and prioritizing the backlog to ensure that development aligned with business and technical needs. Beyond my product ownership responsibilities, I was able to leverage my expertise in cloud-native development and network architectures to support the team in building a scalable and efficient serverless computing solution. This role strengthened my ability to bridge technical and business perspectives, driving innovation in cloud-native environments while ensuring the delivery of valuable, user-centric solutions.

DevOps Architect

As a DevOps Architect at Hybris, I was responsible for defining and setting up the CloudFoundry infrastructure for Hybris as a Service (YaaS) on AWS. This was SAP’s first major project running on a hyperscaler, which required not only technical implementation but also significant effort in educating and aligning different departments on how to operate in the cloud. Security, compliance, and operational teams had strict requirements, and part of my role was to bridge the gap between their expectations and the agile, cloud-native approach we were establishing. We collaborated closely with the central SAP team building the SAP BTP CloudFoundry offering, exchanging insights and learnings to improve SAP’s overall cloud strategy. This cross-team engagement provided valuable experience in enterprise cloud adoption, stakeholder management, and large-scale infrastructure deployment. Beyond the technical work, I also represented our project at international conferences, such as the CloudFoundry Summit in San Francisco, where I shared our learnings and best practices with the broader cloud community. This role deepened my expertise in cloud-native technologies, enterprise transformation, and strategic communication, further shaping my ability to drive innovation in cloud and DevOps environments.