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Customer Experience Consulting

Currently, I am working as a self-employed Customer Experience Consultant, helping organizations develop and implement effective Customer Experience strategies. While my primary focus is on SAP Sales and Service Cloud V2, I take a holistic approach, ensuring that businesses align their technology, processes, and customer engagement models to drive meaningful improvements in their CX landscape. My expertise in cloud-native architectures, extensibility, and early product adoption allows me to guide customers through strategic decisions, implementation challenges, and innovation opportunities, enabling them to maximize the value of their SAP solutions.